September 2012
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An excellent post on big data and the customer experience over at the Harvard Business Review blog. Of note: Expand the Value You Create for CustomersImproving the customer experience is a fine idea. But companies often take it to extremes. It’s always a good idea to look for new ways to create value for customers.…
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Having tried nearly every to-list, task manager over the years, I think I’ve finally found one that works for me with Trello. I have stuck to it as my go-to application for managing a wide array of both personal activities and collaboration across groups. Many of the current generation of team collaboration/task management tools provide great flexibility,…
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During a recent conversation I had with Mark Angel [founder of Knova Software and most recently the CTO at Kana], he was quick to point out that the ‘spreadsheet’ stage of cloud computing had yet to arrive. His point was that most of the computational horsepower of the cloud was still largely relegated to the…
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David Kay is one of the best knowledge management consultants (if not best consultants) I’ve known. As anyone who knows him will attest, David’s one of the few consultants that ‘gets it’. Real change in organizations, particularly with knowledge management, is not as much about technology implementation as it is about process transformation. And, process…
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Yesterday was an interesting day for development economics (Honduras)Seems a lot like what Guragaon, the mega-suburb of Delhi has evolved into:Yesterday was an interesting day for development economics.
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There’s lots of talk about optimizing the customer experience from a process perspective, but not much conversation from a pricing perspective. Pricing, as the article I link to below, is more than building in profitability above product or service costs. Achieving an ‘optimal’ price requires deeper analysis than most companies actually do. According to the…
nitin badjatia 