• Link: “An era of unbounded malignant complexity”

    O’Reilly interviews Mickey McManus, a researcher at Autodesk, about the extreme complexity that IoT will unleash.  It’s definitely worth fifteen minutes of your day to listen to this:   credit : O’Reilly Radar

  • Star Wars: The Force Awakens, the Comic-Con reel

    High, the bar is being set by J.J. Abrams… …disappoint he better not

  • A decent list of UX questions for a unified customer experience

    I’m not a huge fan of the term ‘Omni-channel,’ but the core concepts in the post below is valid – the burden of figuring out the mode of interaction shouldn’t fall on customers.  Companies must craft a user experience that provides for the highest quality interactions, at every touchpoint: But…

  • Why email sucks 

    We may despise our inboxes (and 99% of what’s in them), but we’re neurochemically compelled to make sure that there isn’t something potentially important or pleasurable lurking in there this time. And then five minutes from now. And then again. And again. “The internal stimulus is the one that gets…

  • Flying over the ‘burgh

    I took this pic early on June 12, 2016 – final approach into PIT…

  • An underground spice mandi at Grand Central Station

    It’s amazing the things you’ll find in New York

  • The internet remembers too much…

    Excellent talk (transcript) by Maciej Ceglowski. This is just a brief extract: I’ve come to believe that a lot of what’s wrong with the Internet has to do with memory. The Internet somehow contrives to remember too much and too little at the same time, and it maps poorly on…

  • ♦ Marketing to a digital butler: Customer engagement in a VRM empowered world

    In my previous post, I referenced Paul Greenberg’s brain dump of technologies, concepts, and theories that are pulling the CRM community toward a larger market of customer engagement.  CRM innovation is shifting from delivery of technology [footnote] By that I mean taking decade old CRM technology from on-premises to the…

  • ♦ CRM’s evolution toward customer engagement

    Over the last two years, mergers and acquisitions have driven many of the headlines in the CRM world [footnote] Disclosure: I’m back at Oracle via their acquisition of RightNow Technologies, a CRM/CX cloud vendor. [/footnote].  We’ve watched the broadest consolidation that CRM has seen in nearly a decade. At the same time,…

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.