et cetera

Image by Ralph Dagza via Flickr I just migrated my weblog from my old host over to Media Temple. There were some hiccups along the way, but I think everything is working now. If you’re reading this via RSS feed and notice a problem, email me or leave a comment on this post. Thanks

SlideShare makes PowerPoint a social application

Dec 16, 2008

et cetera

Microsoft, Microsoft PowerPoint, PowerPoint View SlideShare, Presentation, SlideShare, Steve Jobs, YouTube

Image via Wikipedia I hate PowerPoint. Actually, I don’t hate PowerPoint, I hate how PowerPoint makes it easy for poor communicators to believe they can be the next Steve Jobs. I’ve sat through excruciating 162-slide presentations done by ‘management’, in 10 point type. I’ve nearly been blinded by awful color choices. I’m sure you have…

Information Overload in call center environments

Nov 26, 2008

#cx, et cetera

Business, Business process, Business Services, Customer Management, Customer service, Information overload

Image by scottpowerz via Flickr I recently posted an entry over at the blog for the Information Overload Research Group. Click on the link to read the entire post: IORG Forum Blog » Blog Archive » IO in a call center environment The same successful companies that spend vast sums of money to optimize their…

Quick administrative update

SlideShare makes PowerPoint a social application

Information Overload in call center environments