ai
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Om Malik has been doing some of the sharpest behind-the-scenes AI business coverage out there. If you’re not following him at om.co, fix that now. His latest piece: OpenAI is offering private equity firms a guaranteed 17.5% return to join joint ventures. Om’s read is that this is the kind of deal you do when…
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Robert Friedland addressed USC’s Marshall School, warning business leaders about the unseen challenges ahead. He highlighted America’s heavy dependence on China for critical minerals and the urgent need for copper to sustain economic growth. Friedland emphasized that current infrastructure assumptions neglect vital energy and resource realities, suggesting a looming crisis.
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The most dangerous thing about AI in customer experience isn’t that it gets things wrong. It’s that it gets things right — efficiently, cheaply, at scale — while quietly optimizing away the interactions that create real customer relationships. Think of a river straightened into a concrete aqueduct: the metrics improve, but the ecosystem disappears. That’s the…
nitin badjatia 