nitin badjatia

Customer relationship management

End of an era in knowledge management

Jul 28, 2011

#km, et cetera

Customer relationship management, Inquira, Knowledge, Knowledge Management

Earlier today, Oracle announced an agreement to acquire knowledge management vendor InQuira. Given InQuira’s deep integration with legacy Oracle products, and despite partnerships with SAP and Genesys, it was just a matter of time that Oracle absorbed InQuira. R.Ray Wang explains why Oracle finally pulled the trigger: InQuira “is one of the top knowledge management vendors…
Thoughts from Dreamforce (Salesforce Developer Conference 2008)

Nov 10, 2008

#cloud, #cx

Cloud Computing, Customer relationship management, Dell, Dreamforce, Facebook, Instranet, Knowledge Centered Support, Knowledge Management, Salesforce.com, Web 2.0

Image by Mountjoy via Flickr Last week I was at the Salesforce developer conference, Dreamforce 2008. Most of the significant news (linked below) to emerge from the Moscone Center was tied to the theme of ‘Cloud Computing‘. This included announcements related to the availability of Facebook integration, the ability for customers to host their websites…