#VRM

The level of hype around the “Internet of Things” (IoT) is getting a bit out of control. It may be the technology that crashes into Gartner’s trough of disillusionment faster than any other. But that doesn’t mean we can’t figure things out. Quite the contrary — as the trade press collectively loses its mind over the…

The corroding value of the internet cookie, and an opportunity to shape a new market

Apr 29, 2013

#cx, #VRM

#cx, #VRM, big data, browser cookies, Customer Commons, customer experience, ecommerce, privacy

Several years ago, I first heard Doc Searls make an amusing comment about one of the basic elements of the internet universe, the browser cookie. With full credit to Phil Windley, Doc’s historical summary of ecommerce (and much of the modern internet) went like this: A brief history of ecommerce can be summarized as this-…

Phil Windley on understanding the architecture of Personal Clouds

Apr 16, 2013

et cetera

#VRM, IMAP, personal cloud, personal data, personal data store

Just under the radar, there’s been a lot of activity in the ProjectVRM space of late. Various clusters of work are underway in the VRM space, including identity research and personal data store development. On the latter, Phil Windley has an excellent post explaining the framework in which personal clouds should operate by referencing the…

Cautionary thoughts on the Internet of Things

The corroding value of the internet cookie, and an opportunity to shape a new market

Phil Windley on understanding the architecture of Personal Clouds