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An excellent post on big data and the customer experience…
An excellent post on big data and the customer experience over at the Harvard Business Review blog. Of note: Expand the Value You Create for CustomersImproving the customer experience is a fine idea. But companies often take it to extremes. It’s always a good idea to look for new ways…
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Task manager and collaboration tool Trello turns a year old today
Having tried nearly every to-list, task manager over the years, I think I’ve finally found one that works for me with Trello. I have stuck to it as my go-to application for managing a wide array of both personal activities and collaboration across groups. Many of the current generation of team collaboration/task…
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On spreadsheets, big data, and GoodData’s Bashes
During a recent conversation I had with Mark Angel [founder of Knova Software and most recently the CTO at Kana], he was quick to point out that the ‘spreadsheet’ stage of cloud computing had yet to arrive. His point was that most of the computational horsepower of the cloud was…
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David Kay on knowledge sharing challenges
David Kay is one of the best knowledge management consultants (if not best consultants) I’ve known. As anyone who knows him will attest, David’s one of the few consultants that ‘gets it’. Real change in organizations, particularly with knowledge management, is not as much about technology implementation as it is…
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Yesterday was an interesting day for development economics (Honduras)
Yesterday was an interesting day for development economics (Honduras)Seems a lot like what Guragaon, the mega-suburb of Delhi has evolved into:Yesterday was an interesting day for development economics.
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Solid, in-depth piece on pricing
There’s lots of talk about optimizing the customer experience from a process perspective, but not much conversation from a pricing perspective. Pricing, as the article I link to below, is more than building in profitability above product or service costs. Achieving an ‘optimal’ price requires deeper analysis than most companies…
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Remembering September 11, 2001
It’s hard to imagine that a decade has passed, yet it seems just like yesterday. Ten years ago, on this day, I boarded an early morning flight from Pittsburgh to New York’s LaGuardia airport. I was beginning my weekly travels across the northeast a day late, delaying the routine Monday…
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End of an era in knowledge management
Earlier today, Oracle announced an agreement to acquire knowledge management vendor InQuira. Given InQuira’s deep integration with legacy Oracle products, and despite partnerships with SAP and Genesys, it was just a matter of time that Oracle absorbed InQuira. R.Ray Wang explains why Oracle finally pulled the trigger: InQuira “is one of…
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Interesting development from Wolfram
We all know Wolfram for their Mathematica and Wolfram Alpha products, so the arrival of Computational Document Format (CDF) shouldn’t come as much of a surprise: The idea is to provide a knowledge container that’s as easy to author as documents, but with the interactivity of apps—for CDFs to make…
nitin badjatia 