ai
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Robert Friedland addressed USC’s Marshall School, warning business leaders about the unseen challenges ahead. He highlighted America’s heavy dependence on China for critical minerals and the urgent need for copper to sustain economic growth. Friedland emphasized that current infrastructure assumptions neglect vital energy and resource realities, suggesting a looming crisis.
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The most dangerous thing about AI in customer experience isn’t that it gets things wrong. It’s that it gets things right — efficiently, cheaply, at scale — while quietly optimizing away the interactions that create real customer relationships. Think of a river straightened into a concrete aqueduct: the metrics improve, but the ecosystem disappears. That’s the…
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It’s an interesting time to be in silicon valley. Although I’ve been in tech for a long time, I first arrived here at the bottom, March 2009, of the Great Recession. It was an interesting time to be here as the proto-elements of web2.0 (aka social media) were embedding themselves into the fabric of society.…
nitin badjatia 