agentic ai
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Part 1 of the sector clock established that the sectors restructuring fastest share a common profile: digital-native workflows, clear and measurable units of value, relatively low regulatory barriers to workflow change, and competitive dynamics intense enough to punish non-adoption on a short timeline. Financial services, legal, and professional services meet most of those conditions. The…
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The four clocks in this series have been running at roughly the same speed. Capital concentration, labor bifurcation, and the productivity trough are all happening simultaneously, which is what makes the current moment structurally distinct from previous technology transitions. But the fourth clock, sector restructuring, doesn’t run at a uniform speed across the economy. It…
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The most dangerous thing about AI in customer experience isn’t that it gets things wrong. It’s that it gets things right — efficiently, cheaply, at scale — while quietly optimizing away the interactions that create real customer relationships. Think of a river straightened into a concrete aqueduct: the metrics improve, but the ecosystem disappears. That’s the…
nitin badjatia 