#cx

There’s lots of talk about optimizing the customer experience from a process perspective, but not much conversation from a pricing perspective. Pricing, as the article I link to below, is more than building in profitability above product or service costs. Achieving an ‘optimal’ price requires deeper analysis than most companies actually do. According to the…

Global Social CRM meet-up today

Jul 13, 2010

#cx

Enterprise 2.0, meetup, scrm, social crm

For those of you who follow the social media landscape as it relates to businesses, please join an interesting bunch of folks at today’s Global Social CRM meet-up. While some of us will take advantage of being at a Cisco Telepresence site, you can join via Justin.tv or via WebEx. Details of the meet-up, and…

Information Overload in call center environments

Nov 26, 2008

#cx, et cetera

Business, Business process, Business Services, Customer Management, Customer service, Information overload

Image by scottpowerz via Flickr I recently posted an entry over at the blog for the Information Overload Research Group. Click on the link to read the entire post: IORG Forum Blog » Blog Archive » IO in a call center environment The same successful companies that spend vast sums of money to optimize their…

Solid, in-depth piece on pricing

Global Social CRM meet-up today

Information Overload in call center environments